How Last Mile On-Demand Delivery App Benefits Various Industries

A last mile on-demand delivery app helps different businesses in several ways. That’s why the last mile delivery concept has become very important for retail businesses today. Companies that can provide convenient last-mile delivery are seeing significant benefits as more people order online and expect quick, reliable delivery. But what is last-mile delivery?

Today’s customers want fast delivery of their online orders, such as food, groceries, and more. However, providing fast delivery is hard, especially when there are sudden spikes in orders that businesses struggle to handle. So, how can businesses adapt to this surge in demand? On-demand delivery services can help.

You can easily step up and become a reliable delivery partner to those struggling businesses by offering a mobile app to them. It could be a food delivery app, maybe a grocery, as long as your business is capable of providing different platforms to different types of companies. However, how many types of companies can last mile on-demand delivery app businesses manage?

Role of Last Mile On-Demand Delivery App

For starters, last mile delivery is the final step of the delivery process – the customer’s location. The phrase “last mile” refers to this final part of delivery, which is often the most challenging and costly. Quick and efficient last-mile delivery is crucial as more people rely on ordering things online.

Furthermore, 65% of customers are willing to pay more for faster deliveries. Customers now expect express delivery service to get what they need or want quickly. So, using on-demand delivery services could give businesses an edge over competitors.

Reach More Customers

On-demand delivery allows companies to serve customers right where they are instead of just at physical stores. This means a broader customer base beyond the local area. Plus, the express service builds strong relationships with customers, creating loyalty and repeat business.

More Efficiency And Accountability

Providing quick updates on package location, dispatch details, and exact arrival time makes the shopping experience precise for the customer. The more updates, the more valued they feel. On-demand connects businesses directly to customers, eliminating middlemen. This allows easy online booking with real-time tracking, building reliability.

Better Branding

When a restaurant finishes the meal and marks it ready for delivery, the delivery driver is responsible for completing the delivery under the ETA. With better preparation in the app navigation, last mile on-demand delivery app businesses are more likely to complete the delivery by smartly instructing the delivery driver. As a result, the customers bring more attention to the brand, considering it more suitable for last-mile services.

Features of A Last Mile On-Demand Delivery App

Real-time Visibility

Live tracking allows admins to see where their delivery riders are located. They can also share the rider’s live location with customers so they know when to expect their order.

Route Optimization

This finds the best possible routes to cover all the deliveries assigned to riders. The app can even change routes at the last minute to avoid any delays.

Delivery/Dispatch Management

This manages dispatches, assigns trips to suitable riders, optimizes routes, and makes the most of the daily trip schedules and sequences for the entire business.

Rider Scheduling

The app creates schedules for each delivery driver. It provides a clear calendar for admins so everyone knows their tasks at any given time.


The app collects data at every step, which generates insightful reports. Admins can use these reports to understand what’s working well and what needs improvement.

Last Mile Impact on Different Industries

In logistics, the last mile is the final stage of the delivery journey, delivering an order from a company to the consumer. This is where different industries approach their services at various lengths of time with better deliveries and consumer experiences. Let’s understand the complexities each sector faces at the last leg of the on-demand delivery service and how an app makes it easy for them to stay ahead of the rest of the competition.

Food Delivery

The main challenge in food delivery is getting the food to the customer while it’s still hot and fresh. Delivery apps help by showing the exact location of the driver so the customer knows when their food is arriving. The apps can also give the fastest route based on traffic conditions.

Grocery Delivery

For groceries, it’s important to handle things like fresh fruits, frozen foods, and easily damaged items carefully. Delivery apps let customers choose a convenient time window for their orders. The app tracks where the driver is so the customer has an accurate arrival time. Customers can also give instructions like “Leave at the front door” or “Use an insulated bag for frozen items.” The app maps out the best delivery routes for multiple orders.

Pharmacy Delivery

With medication deliveries, it’s critical that temperature-sensitive drugs stay at the right temperature and that deliveries are secure. Pharmacy apps integrate with the pharmacy’s systems so the customer can see exactly where their order is. There are security measures like requiring a signature or ID check on delivery. Tamper-evident packaging prevents issues. The app optimizes routes while meeting any time commitments.

Parcel Delivery

Different parcels have different size and weight requirements. Delivery apps let customers update their preferences, like leaving the parcel with a neighbor if no one is home. Customers get live updates on the driver’s location and delivery timing. The app considers factors like package dimensions and truck loading capacity when planning efficient routes.

For all these industries, delivery apps help solve key last-mile challenges through live tracking, communication features, route optimization, and mechanisms to maintain product quality and security.


Overall, a last mile on-demand delivery app holds innumerable benefits and offers significant importance in the expansion of the business. You can start by testing the demo of such apps with licensed source codes with customizable clone scripts. Some professional white-label firms have been doing this for over a decade and can quickly launch your delivery business in 1-2 weeks.

Frances Harper
Show full profile Frances Harper

Frances Harper is a technical writer of Ondemandclone development company. He loves exploring new things and sharing writeup skill with others. He has an extensive experience in building successful strategy for app-based industry.

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